Nemo Healthcare

safe births, healthy children

Vacancy Supply Chain & Customer Service Manager


Nemo Healthcare has developed a new and innovative medical device. The Nemo Fetal Monitoring System is an intuitive, wireless and non-invasive fetal monitoring solution. The aim of this product is to make births safer leading to healthier children, by providing high-quality and comfortable monitoring of mother and baby. The new device will be launched in the fourth quarter of 2018.

To further strengthen our growing company, Nemo Healthcare is looking for an experienced and motivated Supply Chain & Customer Service Manager. He/she will oversee and manage the overall supply chain and customer service. The aim is to maximize customer experience as well as process efficiency.

He/she will work in close cooperation with colleagues from Sales, Marketing, Finance, Research & Development, as well as with distributors and suppliers. Furthermore, he/she plays a crucial role in developing and maintaining excellent relationships with our customers. The Supply Chain & Customer Service Manager reports to the VP Business Development, Marketing & Sales.

The position is based in Veldhoven, the Netherlands.

You will be responsible for

  • Defining and implementing the supply chain strategy
  • Order booking and sales realization in countries where Nemo Healthcare sells directly to the end-user
  • Working with forecasts and inventories
  • Defining KPI’s and monitoring the performance of the supply chain process
  • Distribution of goods to customers and distributors
  • Planning product installations and training at customer sites by implementation specialists
  • Central point of contact for customers with questions and/or complaints
  • Manage customer and distributor satisfaction with prompt and efficient problem solving
  • Identifying process bottlenecks as well as implementing solutions

You will join

... an enthusiastic, focussed and passionate Nemo Healthcare team.

You will become part of our commercial team and will report directly to our VP Business Development, Marketing & Sales.

Requirements

If you recognize yourself in the description below, you might be the person we are looking for!

  • You are truly passionate about serving customers in the best possible way
  • You possess a secondary vocational education (MBO) or bachelor’s degree (HBO) in Logistics, Supply Chain management or similar relevant field
  • You have at least 5 years working experience as a Supply Chain or Logistics Manager, preferably with professional products
  • You have hands-on experience with Supply Chain Management software
  • You have worked with distributors in different countries
  • You have good interpersonal- and communication skills
  • You are interested in and are sensitive to cultural differences
  • You have good verbal and written communication skills, both in Dutch and in English
  • You are a team player
  • You are process minded (e.g. LEAN thinking)
  • You are a critical thinker with problem-solving skills
  • You are practical, operational and you like to ‘get things done’
  • You are flexible and capable to handle (time) pressure
  • You can set priorities, while keeping focus on the customer

We offer

Nemo Healthcare provides an exciting, energetic and professional small-company work environment. We have short communication lines, and it is our second nature to help and support each other where and whenever needed.

You will have freedom to organize and plan your own day to day activities. We realize that most people don’t respond well to micro-management, so that’s something you will not find at Nemo Healthcare. We truly value our people for their contribution to the organisation. You will be trusted, supported and empowered to make a great success of your assignment!

In addition to this, Nemo Healthcare encourages its people to maintain a healthy work-life balance ánd provides a market-conform reward package.

About us

Nemo Healthcare is an innovative spin-off from the TU Eindhoven and the Máxima Medical Center. We develop advanced medical applications for fetal monitoring in the field of Obstetrics/Gynecology. A strong scientific approach and clinical experiences form the base for all our activities.

Nemo Healthcare is a scale-up that rapidly develops herself into a mid-sized company with a strong international market proposition. Nemo Healthcare has currently 16 employees. Nemo Healthcare captures the typical characteristics of a small company. This means fast decision making, short lines of communication and a flat organization that functions as one team. At the same time, Nemo Healthcare has developed a structure and professional approach that fits a fast-growing company.

Within Nemo Healthcare we have a culture that is characterized by collegiality and respect for each other. Everybody within Nemo Healthcare is recognized for being an expert in his/her field.

Application procedure

If you are interested in this position and would like to strengthen our team, please send a letter with your motivation and recent CV (by mail or email) to:

Nemo Healthcare
Attn: Will Ickenroth
De Run 4630
5504 DB  Veldhoven
Email: career@nemohealthcare.com
 

The vacancy is open till mid of December.


For more information about Nemo Healthcare, please have a look at our website.

For specific questions about the position, please send an email to: career@nemohealthcare.com.

Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.

Acquisition based on this vacancy is not appreciated.